Privacy Policy

Last updated: [2026/07/27]

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, interact with our social media accounts, sign up for our emails or buy one of our digital products.

We are committed to processing your personal information lawfully, and this Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). If you are in the European Union or the United Kingdom, section 12 sets out additional rights. If you are in the United States, section 13 applies to you.

1. Who is responsible for your information


Responsible party / data controller	Buznet Direct (Pty) Ltd
Registration number	2016/147477/07
Trading division	Your Marketing Company
Registered office	167 Elandsvlei, Randfontein, Gauteng, 1760, South Africa
Postal address	PO Box 1190, Randfontein, Gauteng, 1760, South Africa
Website	https://yourmarketingcompany.co.za
Information Officer	[P.S Naude]
Information Officer email	[[email protected]]
General contact	[[email protected]] / [+27 60 020 2723]

Our AI persona "Vera Quinn" is not a separate entity. All content published under that name is published by Buznet Direct (Pty) Ltd, and any personal information you send to a Vera Quinn account or channel is processed by us under this Policy.

2. What personal information we collect

Information you give us:

your name, or the name you choose to give;
your email address;
your billing country, and any billing details required by our payment provider;
the content of messages you send us, including support emails, Instagram or social media direct messages, comments and replies; and
any information you volunteer in a survey, form or reply.

Information we receive when you buy:

your order details, including the product bought, price, currency, date and order number;
a payment confirmation, transaction reference and payment status; and
limited card metadata such as the card type and the last four digits, where our payment provider makes this available to us.

We never receive or store your full card number, expiry date or card security code. Those are handled directly by our payment provider.

Information collected automatically:

your IP address, approximate location derived from it, browser type, device type and operating system;
pages you visit on our website, links you click, time spent, and the source that referred you;
whether you opened an email from us and which links you clicked; and
cookie and pixel identifiers, as described in section 8.

Information from third parties:

engagement data from social media platforms where you interact with our content or message our accounts, in the aggregated or limited form those platforms provide; and
fraud, risk and chargeback information from our payment provider.

Special personal information. We do not ask for and do not want special personal information as defined in POPIA, including information about your health, mental health, sex life, religious or philosophical beliefs, race, political persuasion, trade union membership or criminal behaviour. Our products deal with relationship and friendship psychology, and you do not need to tell us anything about your own circumstances in order to buy or use them. Please do not send us such information. If you do send it to us unsolicited, we will not use it for any purpose and will delete it.

3. Why we process your information, and on what basis

Purpose	Lawful basis under POPIA
To take your order, process your payment and deliver your product	Necessary to conclude and perform our contract with you (section 11(1)(b))
To send you your receipt, download link, and service messages about your order	Necessary to perform our contract with you
To provide customer support and answer your questions	Necessary to perform our contract, and our legitimate interests
To detect, prevent and investigate fraud, chargebacks and abuse of our licence terms	Our legitimate interests, and compliance with legal obligations (sections 11(1)(d) and 11(1)(c))
To keep accounting and tax records	Compliance with a legal obligation
To send you marketing emails and messages about our products	Your consent, or where permitted by law because you are an existing customer and we are marketing similar products, subject always to your right to opt out (section 69)
To measure and improve our website, adverts and content	Your consent for non-essential cookies and pixels, and otherwise our legitimate interests
To enforce our terms and to establish, exercise or defend legal claims	Our legitimate interests, and the protection of a legitimate interest of the data subject or a third party

Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it, and does not affect processing we carry out on another basis, such as keeping a record of your order.

We do not sell your personal information. We share it only as set out below.

Operators and service providers who process information on our behalf:

Paystack for payment processing, fraud screening and chargeback handling;
GoHighLevel for our checkout pages, landing pages, customer records, email sending and automation;
ManyChat for automated social media messaging, where you have started a conversation with us;
our website hosting, domain, file storage and download delivery providers;
our analytics and advertising measurement providers; and
our accountants and professional advisers.

Each of these is required, by contract and by section 21 of POPIA, to process your information only on our instructions and to keep it secure and confidential.

Social media and advertising platforms. Where you interact with our content on a platform such as Instagram, Facebook, TikTok or YouTube, that platform processes your information under its own privacy policy, over which we have no control. If we use advertising or measurement pixels, those platforms may receive information about your visit as described in section 8.

Others:

a law enforcement agency, regulator or court, where we are legally required or permitted to disclose;
our payment provider and your card issuer, where you raise a chargeback, in which case we provide order, delivery and correspondence records as evidence;
our professional advisers where necessary; and
a purchaser or successor of our business, in which case your information will remain subject to this Policy or an equivalent one.

5. Transfers outside South Africa

We are based in South Africa, and most of our service providers are based outside South Africa, including in the United States, the European Union, the United Kingdom and Nigeria. This means your personal information will be transferred across borders.

We transfer personal information out of South Africa only where section 72 of POPIA permits it, which is where one or more of the following applies:

the recipient is bound by a law, binding corporate rules or a binding agreement that provides an adequate level of protection substantially similar to POPIA;
the transfer is necessary to perform our contract with you, or to conclude or perform a contract concluded in your interest; or
you have consented to the transfer.

Where you are in the European Union or the United Kingdom, we rely on appropriate safeguards such as standard contractual clauses for transfers outside those territories. You can request further detail from our Information Officer.

6. How long we keep your information

Category	Retention period
Order, payment and delivery records	At least 5 years from the end of the financial year in which the transaction occurred, to meet South African tax and company record-keeping requirements
Customer contact details and support correspondence	For as long as you are a customer, and for [3] years afterwards
Marketing list details	Until you unsubscribe, and then a minimal suppression record so that we do not contact you again
Website analytics and cookie data	As set out in section 8, typically no longer than [26] months
Chargeback and fraud records	[5] years, to protect our legal position

When a retention period ends, we delete or de-identify the information.

7. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against loss, damage, and unlawful access or processing, as required by section 19 of POPIA. These include encrypted connections to our website and checkout, access controls and strong authentication on the platforms we use, limiting access to those who need it, and using reputable providers who maintain their own security standards.

No system is completely secure. If a security compromise affects your personal information, we will notify you and the Information Regulator as required by section 22 of POPIA.

8. Cookies and similar technologies

Our website and our checkout pages use cookies and similar technologies.

Strictly necessary cookies make the site, cart and checkout work, and keep them secure. These cannot be switched off.
Analytics cookies help us understand how visitors use the site so that we can improve it.
Advertising and measurement pixels, such as those provided by Meta or other advertising platforms, allow us to measure the results of our adverts and to show relevant adverts to people who have visited our site.

Where required by law, we ask for your consent before setting non-essential cookies, and you can change your choice at any time through the cookie banner or your browser settings. Blocking cookies may affect how parts of the site work.

9. Marketing and your right to opt out

If you buy from us or opt in, we may email you about our products, offers and content.

Every marketing email contains an unsubscribe link that works immediately.
You can also email [[email protected]] at any time and ask to be removed.
You can stop automated social media messages by using the stop or unsubscribe keyword in that conversation, or by blocking the account.
We will still send you transactional messages about an order you placed, such as your receipt and download link. These are not marketing and you cannot opt out of them while your order is being fulfilled.

We do not sell or rent your details to any third party for their own marketing.

10. Children

Our products are sold to adults, and you must be at least 18 to purchase from us. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact [[email protected]] and we will delete it.

11. Your rights under POPIA

You have the right to:

be told what personal information we hold about you, and who has had access to it;
access a copy of that information, subject to the procedures and fees in the Promotion of Access to Information Act 2 of 2000;
correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
object, on reasonable grounds, to our processing of your information;
withdraw your consent where we rely on consent;
opt out of direct marketing at any time;
not be subject to a decision based solely on automated processing that has legal consequences for you; and
complain to the Information Regulator, and to institute civil proceedings.

To exercise any of these rights, email our Information Officer at [PRIVACY EMAIL]. We may ask you to verify your identity before we act, so that we do not disclose your information to someone else. We will respond within a reasonable period, and normally within 30 days. Requests for access to records are handled under our PAIA Manual, available at [https://yourmarketingcompany.co.za/PAIA].

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 PO Box 31533, Braamfontein, Johannesburg, 2017 Telephone: 010 023 5200 General enquiries: [email protected] POPIA complaints: [email protected] PAIA complaints: [email protected] Website: https://inforegulator.org.za

We would appreciate the chance to resolve your concern first, so please contact us before approaching the Regulator.

12. Additional rights for buyers in the European Union and United Kingdom

If the GDPR or UK GDPR applies to our processing of your information, you also have the right to data portability, the right to restrict processing, the right to object to processing based on legitimate interests or to direct marketing, and the right to lodge a complaint with your local supervisory authority.

Our lawful bases under the GDPR correspond to those in the table in section 3: performance of a contract, legitimate interests, consent, and compliance with a legal obligation.

13. Additional information for buyers in the United States

We do not sell your personal information, and we do not share it for cross-context behavioural advertising in exchange for money.
We may use advertising and measurement pixels as described in section 8. Under some state privacy laws this can be treated as "sharing" for targeted advertising. If you would like us to stop, email [[email protected]] with the subject line "Do Not Sell or Share My Personal Information", or use the cookie controls on our site.
Depending on your state, you may have the right to know what personal information we collect, to access a copy, to correct it, to delete it, and not to be discriminated against for exercising those rights. Email [[email protected]] to exercise them.
We do not process sensitive personal information for the purpose of inferring characteristics about you.

14. Changes to this Policy

We may update this Policy from time to time. The current version is always posted on our website with the "Last updated" date at the top. Where a change is material, we will bring it to your attention.

15. Contact us

Buznet Direct (Pty) Ltd trading as Your Marketing Company Information Officer: [P.S Naude], [[email protected]] PO Box 1190, Randfontein, Gauteng, 1760, South Africa Telephone: [+27 60 020 2723]